HBL Spa Policies
Appointment Deposit Fee
All appointments require a non-refundable deposit of $50.00 per hour reserved for each person and will be used towards the service fee. Appointments that will use prepaid credit (e.g. prepaid service or gift card) need to provide their voucher number. A $20.00 consultation fee is required for VelaShape or Laser Hair Removal. However, please keep in mind that our 24-hour cancellation policy still applies and any cancellations or no-shows that occur within the 24-hour time frame will be subject to paying a penalty fee which amounts to the total cost of the service.
24-Hour Cancellation Policy (Avoid a penalty fee!)
Your appointments are important to us and are reserved to give you the very best attention and care. We understand that things come up that make adjusting the scheduled time necessary, therefore we please ask that you notify us of any reschedules or cancellations 24 hours before your appointment.
Please be mindful that if you forget, reschedule, or cancel your appointment without giving enough notice, we could miss out on an opportunity to fill that appointment time. Please note that we also operate with on-call therapists/technicians and are responsible for paying them for their time reserved with a client even in the case of no-shows.
A penalty fee that amounts to the total cost of the service will be charged for reschedules, cancellations, and no-shows that occur within the 24-hour time frame. This also applies to same-day appointments made within the 24-hour time frame.
We will do our part by sending you a confirmation and two reminders (48 hours and 3 hours ahead) of your appointment time. Thank you for understanding our need to enforce this policy.
How to Reschedule or Cancel an Appointment
For appointments scheduled for Tuesday-Saturday, please call our spa directly to reschedule or cancel. For appointments scheduled for Monday, please email us your requests as we are closed on Sundays and will attend phone calls or voicemails until the next day.
Sale Policy & Gift Cards
All sales are final for services and gift cards. Prepaid services may be used as credit for other qualifying services. Please note that the prepaid credit amount or gift card will expire 6 months after the purchase date. To purchase a gift card, please visit our Gift Card Page for instructions.